Conference Programme

The agenda is specially curated to bring out the most pressing topics from the industry.


8:00 - 9:00

Registration & Coffee


9:00 - 9:10

Opening Remarks

9:10 - 9:25

Comprehending the African FSI Ecosystem to Get an Elaborative Rundown into the Future

  • Defining a clear roadmap for digital transformation of the FSI sector in Africa
  • Digital banking and FSI provisions for SME’s to further financial inclusion of the excluded population across Africa
  • Aiding proliferation of Digitech & Fintech competencies within FSI institutions to achieve sustainable economic growth in Africa
Dr James Wanjagi
Acting CEO
Kenya Institute of Bankers

9:25 - 9:40

Enacting Digital Transformation At Large To Unlock the Noted Potential of Kenya’s FSI Sector

  • Developing Extensive Digital Framework to achieve the Kenya Vision 2030 for FSI sector
  • Navigating through Regulatory Hurdles arising as a result from Evolving Policies during Digital Transformation Journey
  • Help in forging partnerships among diverse FSI enterprises to deepen the financial Impact and benefits to the Kenyan economy
Dennis Volemi
Chief Digital & Information Officer
Diamond Trust Bank

9:40 - 10:00

Role of Financial Technology (Fintech) Innovation in Africa.

  • Unpacking the critical role that fintechs play in the financial ecosystem 
  • How to deliver on digital innovations across the payments landscape 
  • The importance of partnerships in creating a financially inclusive economy
Shehryar Ali
Country Manager for East Africa

10:00 - 10:20

Buy Now Pay Later: The BLIK Case Study

  • Be Introduced to Buy Now Pay Later (BNPL) type of financing, how it compares to other traditional forms of credit and the challenges and trends of this market.
  • Get insight of a real case of BNPL implementation, including the project challenges, activities, and milestones
  • Understand major risk best practices to address and mitigate some risks of BNPL, including Machine Learning, Early Warnings Signs processes and Scoring models validation.
Vasco Gil
Risk Expert

10:20 - 11:00

Panel Discussion
Data Analytics and Data Centric Decision Making for a Data Driven World

  • Integrating marketing and customer data to create targeted, real-time offers and better decision making
  • Understanding Data-Driven Decision-Making and how it can help to make strategic business decisions that align with your company’s goals, objectives and initiatives
  • Application of Data science for creating new processes, models and changing the face of the banks
Rahul Chaturvedi
Regional Business Head
Perfios Software Solutions
Hartnell Ndungi
Chief Data Officer
Absa Bank Kenya
Martin Kariithi
Head of Data Analytics
ICEA Lion Kenya
Philip Galego
Head of Business Intelligence Data and Analytics
Equity Bank Kenya
Pramod Veturi
CEO International Business
Perfios Software Solutions

11:00AM - 11:30AM

Networking Break

Visit Exhibition Lounge

11:30 - 11:50

Digital Payments - A Step Towards Being Truly and Wholly Digital

  • Enhancing interoperability and reducing transaction costs to make the platform more flexible for the stakeholders.
  • Emphasizing the rising need of focusing on secure, consumer-friendly methods to build trust and drive adoption.
  • Outlining the role of government in accelerating the process through guided policies and framework
Charles Kinyanjui
Head New Ventures and Fintech and Development
National Bank of Kenya

11:50 - 12:10

Revolutionizing Digital Partnerships in Banking & Finance for Mutual Headways and Success in an Ever-Transforming Innovation Landscape

  • What are the must-have elements for a successful digital banking partnership?
  • Are Banks and fintech’s working collaboratively or directly competing? Does the answer lie in synergetic partnerships?
  • Closing The Gap: Forging digital partnerships to compliment the bank’s core business
Janet Dali
Head Partnerships, Ecosystems and Fintech Strategy (Digital and Innovation)
Diamond Trust Bank

12:10 - 12:50

Panel Discussion
Delivering Next- Gen User and Customer Experience for the Customers of The Digital Transformation Era

  • Changing Perspectives and importance of Enhanced Customer Experience for redefining Customer Experience Journeys
  • Providing consistent, timely, and personalized experiences across all customer touchpoints
  • Highlighting Key Emerging Technologies that are revolutionizing the Customer Experience
Dorothy Jumba
Head of Customer Experience
HF Group
Pauline Macharia
Director Customer Experience
SBM Bank Kenya
Diane Korir
Director – Customer Experience, Brand & Marketing
Britam Holdings
Sheila Bundi
Group Head of Customer Experience
APA Insurance (Apollo Group)
Raju Bhupatiraju
Chief Revenue Officer
Crayon Data

12:50PM - 14:00PM

Lunch Break

14:00 - 14:20

Banks, Fintechs and Partnerships: Navigating through the risks and opportunities of the New Economy

  • Building a thriving environment for sustainable partnerships within the new economy
  • Countering evolving risks within this landscape and gearing up for success
  • Bridging the gap between the old and the new in a faced-paced and growing market landscape
Makabelo Malumane
MD, Head of Transaction Banking, East Africa
Standard Chartered Bank

14:20 - 14:40

Everything is Data & Opportunities for African Banks

  • Capitalizing on data-driven insights for better decision-making, risk mitigation, and superior customer service within African banking institutions
  • Exploiting the transformative potential of cutting-edge technologies, such as AI and machine learning, in the African banking sector
  • Promoting financial inclusion with innovative digital solutions and the pivotal role of the Board of Directors and C-Suite in spearheading digital transformation and embracing a data-driven approach
Devan Manmoandas
Chief Financial Officer
Moza Banco

14:40 - 15:00

European payment system from Poland – successful case study of BLIK in digital commerce, mobile banking and instant payments.

  • From big vision to big scale in digital payments
  • Role of banks in the value chain of digital payments in Poland and in Europe
  • Synergies of mobile banking and ecommerce based on BLIK experience
Dariusz Mazurkiewicz
BLIK Polish Payment Standard

15:00 - 16:30



8:00 - 9:00

Registration & Coffee


9:00 - 9:10

Opening Remarks

9:10 - 9:30

Digital Financial Inclusion and Greening Financing Sector

  • Creating the foundation for inclusive growing economies
  • Leveraging technology, particularly mobile, for financial access and inclusion
  • Managing climate risks and stimulating green finance
Isfandyar Zaman Khan
Lead Financial Sector Specialist
World Bank

9:30 - 9:50

Modernizing Conventional Banking Products in a Digital World

  • Expansive implementation: Enabling modern banking services for the tech-savvy segment of the society
  • Banking disruption: Reforming traditional banking methods with ever evolving core banking solutions
  • Heightening the uptake of digital banking products among a digital risk-averse population
Angela Mwirigi
Director, Digital Financial Services
KCB Bank Group

9:50 - 10:20

Fireside Chat
Mobile Banking: Roadway to Limitless Banking Services and Financial Inclusion

  • Developing an efficient Mobile Banking framework to provide dynamic banking services to users
  • Manoeuvring the ever-looming fraud related risks with Mobile Banking
  • Addressing future trends in Mobile Banking and customer support
Kelvin Njoka
Head of Digital Products and Strategy
Diamond Trust Bank
Michael Mwangi
Head of Digital Business
I&M Bank

10:20 - 11:00

Panel Discussion
Rearing to Go Cashless: Initiating the Robustness of Digital Payments for Cross Border Payments and Faster Transactions

  • Changing roles of regulators, financial institutions and fintech solution providers in the era of banking 4.0
  • Enhancing payment infrastructures for supporting faster and more secure payments
  • Trends and developments in the global payments landscape while focusing on the future of payments ecosystems
Charles Kinyanjui
Head New Ventures and Fintech and Development
National Bank of Kenya
Victor Wairimu
Regional Head – Digital, Transactional Banking and Remittances
UBA Bank Group
Julianna Daudi
Head, Digital & Transaction Banking
Sidian Bank
Felix Munyoki
Head of Cash Management
Victor Ndlovu
Director-Business Development Lead
Mastercard, East Africa

11:00AM - 11:30AM

Networking Break

11:30 - 11:50

Revolutionizing Financial Service Offerings Through Banking as a Service (Baas)

  • Developing the Apt API Strategy
  • Enabling Seamless Integration of Financial Services Offerings via Embedded Banking
  • Understanding Customer Requirements to Extend Right Financial Services Offerings
Irene Irungu
Head of Program Delivery, Innovation
Stanbic Bank Kenya

11:50 - 12:10

Neo-Banks - The Next Evolution of Banking in the Banking Space

  • How to inculcate digitally less aware audience to Neo-banks?
  • Achieving speed, convenience, cost savings to reduce dramatic overhead expenses incurred
  • Reorienting consumer confidence while venturing into a 100% Digital and paperless business model
Ian Njuguna
Co-Founder & Chief Technology Officer
Fingo Africa

12:10 - 12:30

The Evolving Landscape & Strategies in Africa, From Digital lending to Micro lending, to MSME, and Corporate Lending

  • Evolution of the Banking landscape, last 3 decades.
  • Digital revolution and financial sector deepening.
  • Emerging Opportunities and Automations.
Andrew Njeru
Head of Credit Administration, Credit Policy & Governance
KCB Bank Group

12:30 - 12:50

Future Focus: Evaluating the Scope & Practicability of Modern Fintech Innovations

  • Calibrating the extensibility of fintech solutions in Kenya
  • Reaching scale and profitability in the fragmented African markets
  • Addressing the challenge of finite resources, time, money and people in Africa to sustain growth
Ali Hussein Kassim
Association of Fintechs in Kenya (AFIK)

12:50 - 13:50

Lunch Break

13:50 - 14:30

Panel Discussion
Digital Transformation of the Financial Services Sector and Its Potential for the Future

  • Brief on the Progress of Digital Transformation of the Financial Services Industry – Challenges, opportunities and success stories
  • Revolutionizing the FSI Industry with emerging technologies for enhanced operation excellence and delivering better customer experience journeys
  • Understanding few of the biggest digital transformation challenges and bottle necks organizations face and finding suitable solutions to address these challenges.
Munyi Nthigah
Association Of Fintechs In Kenya (AFIK)
Sahil Arya
CIO - Head of Banking Technology & Digital Transformation
Gulf African Bank
Amrit Gayan
Chief Operating Officer
SBM Bank Kenya
Tom Juma
Group Head IT & Operations
Britam Holdings Plc
Jorge Octavio
Board and Executive Committee Member
Millennium Bim, Mozambique

14:30 - 14:50

Fortifying Security: Measures to Counter the Evolving Cyber Security Threats in A Digital Era

  • Data privacy concerns: How to protect yourself and your clients?
  • Strategies and tools to protect customers and prevent financial phishing and cyberattacks.
  • Challenging the deceptive techniques in social engineering and imbedded malwares
Clive Were
Information Security Officer
Metropol Corporation Limited

14:50 - 16:00