Agenda

Registration & Coffee

Welcome Address & Opening Remarks

Understanding the Future Trajectory of the African Financial Services Industry (FSI)

• The Impact of Limited Digital Literacy on Fintech Adoption in Africa
• Overcoming Infrastructure and Connectivity Barriers in African Fintech Development
• Navigating Scalability and Sustainability Challenges in African Fintech Startups

Realizing the Full Potential of Kenya's Financial Services Industry (FSI) Through Comprehensive Digital Transformation

• Fostering Financial Inclusion through Digital Channels to bring financial services closer to the unbanked population
• Establishing regulatory sandboxes and innovation hubs to encourage experimentation and collaboration between fintech startups, traditional financial institutions, and regulators
• Collaborate with cybersecurity experts and organizations to establish best practices and threat intelligence sharing mechanisms

Cloud Banking for a New Financial Horizon

• Discuss the potential cost savings achieved through the elimination of on-premises datacentres, reduced hardware and maintenance expenses, and optimized IT resource utilization
• Explore how cloud banking allows financial institutions to scale their operations up or down according to demand, enabling efficient resource allocation and reducing capital expenditure
• Examine how cloud-based robust security measures, backup and disaster recovery solutions help financial institutions maintain uninterrupted services and data integrity in the face of disruptions

Retail Banking: Envisioning New Ways to Serve and Engage with Customers Better

• How digital and modern banking services are changing the financial services sector?
• Key trends driving the evolution of the financial services sector
• Why choosing the right technology partner in this process of digitalization is crucial?

Harnessing Data Analytics for Strategic Intelligence & Success

• Leverage Data for Process Optimization, Predictive Maintenance and Supply Chain Optimization
• Drive Informed Marketing and Customer Insights: All about Personalization, Customer Segmentation, Sentiment Analysis, Feedback Interpretation and Conversion Rate Optimization
• Examine the Role of Data Analytics in Assisting in Financial Modelling, Risk Assessment, Strategic planning, and Market Intelligence

NETWORKING BREAK & VISIT TO EXHIBITOR LOUNGE

Empowering Customers: Open Banking and Financial Freedom

• Discuss how open banking enables customers to access a broader range of financial services and products from multiple providers through a single platform
• Discern the various monetization strategies employed by financial institutions in the open banking era, including fee-based services, revenue-sharing agreements, and value-added offerings
• Explore the importance of strong customer consent mechanisms and data control tools in open banking to ensure that customers have control over their financial data

Cybersecurity Threats in Financial Services: Safeguarding Assets in the Digital Era

• Examine the impact of ransomware attacks on financial institutions, which can lead to operational disruptions, financial losses, and reputational harm
• Initiate a robust incident response plan in place, including communication strategies and forensic analysis
• Predict future cybersecurity vulnerabilities in financial services, such as AI-driven cyberattacks and the evolution of regulations

AI and Financial Services: The Future of Smart Investments

• Discuss how AI-powered chatbots and virtual assistants are being used to provide round-the-clock customer support, answer inquiries, and guide customers through various financial processes
• Explore the use of AI in credit risk modelling, analysing vast datasets to assess the creditworthiness of borrowers, resulting in more accurate lending decisions, and reduced defaults
• Highlight the use of Robotic Process Automation (RPA) to automate routine and rule-based tasks, such as data entry, reconciliation, and compliance checks, reducing errors and operational costs

Assessing the Viability and Feasibility of Contemporary Fintech Innovations for the Future

• Assess the relevance of an upcoming fintech innovation by focusing on the specific problems it aims to solve and whether it offers unique features or advantages compared to existing solutions
• How adaptable is this fintech innovation to changing regulatory landscapes, and what compliance challenges it might encounter?
• Explore the practicality of implementing the innovation by examining its compatibility with legacy systems, integration capabilities, and measures for safeguarding sensitive financial data

LUNCH BREAK

Elevating Customer Experience in the Financial Services Industry

• Enhancing Digital Platforms: Discussing the role of user-friendly websites, mobile apps, and online portals in providing customers with convenient access to financial services
• Assess how to simplify complex financial product information and terms & conditions to help customers better understand the products they are using or considering
• Review the importance of implementing strong cybersecurity protocols and data encryption to protect customer information and foster trust

Redefining Efficiency and Empowering Businesses through Low-Code No-Code Platforms

• Introducing low-code and no-code platforms to simplify the application development process, enabling developers and non-developers to build applications with minimal coding
• Analyse how these platforms facilitate rapid prototyping and iterative development, allowing organizations to quickly test and refine their ideas before full-scale implementation
• Explore how these platforms alleviate the bottleneck of development requests, enabling teams to respond to business needs more swiftly

Fintech Fusion: Driving Financial Excellence through Digital Partnerships

• Explore various forms of digital partnerships, such as bank-fintech collaborations, open banking initiatives, platform-based ecosystems, and regulatory sandboxes
• Discuss how local market dynamics influence partnership strategies
• Examine the global impact of digital partnerships, discussing examples of successful collaborations from different regions

Banking Beyond Banks: Exploring Neo-Banking Solutions

• How to bring digitally less aware audience to Neo-banks
• Achieving speed, convenience and cost savings to reduce dramatic overhead expenses
• Reorienting consumer confidence while venturing into a 100% digital and paperless business model

CLOSING REMARKS & AFTER HOURS