Agenda

WELCOME ADDRESS & OPENING REMARKS

Shaping Kenya’s Financial Future: Strategic Vision for Financial Innovation and Digital Economy Growth

• Overview of the Government’s fintech policy landscape and regulatory reforms
• Strategic initiatives for digital payments modernization and cross-border integration
• Approaches to managing risks in virtual assets and promoting innovation while boosting digital literacy, financial inclusion, and cybersecurity

Driving Inclusive Growth in FSI Through Forward-Thinking Regulatory Frameworks

• Exploring how balanced regulatory frameworks foster fintech innovation while ensuring consumer protection and market stability, supported by government policies
• The impact of Kenya’s National Payments Strategy and adoption of global standards like ISO 20022 in enabling seamless, secure, and innovative payment systems
• Collaboration between public and private sectors driving scalable financial services that widen financial inclusion and support sustainable economic growth

Forecasting Kenya’s Financial Future with Scalable, Secure, and Smart Clouds

• Exploring how cloud computing is transforming Kenya’s financial services with scalable infrastructure and enhanced security
• Cloud-powered platforms enabling innovation in digital payments, data analytics, and regulatory compliance across banks, fintechs, and insurers
• Strategies to leverage cloud agility for financial inclusion, cost efficiency, and resilience in Kenya’s rapidly evolving financial ecosystem

Conversational AI in Financial Services: Revolutionizing Engagement and Operations

• Leveraging conversational AI and real-time data to deliver dynamic, adaptive interactions that enhance efficiency and responsiveness across financial services
• Balancing automated intelligence with human expertise to optimize service quality, trust, and operational effectiveness
• Showcasing case studies where conversational AI drives measurable improvements in growth, retention, risk management, and inclusion

Beyond Coverage: How InsurTech is Revolutionizing Customer-Centric Insurance in Kenya

• Using digital innovation to deliver hyper-personalized, usage-based insurance products that meet diverse customer needs
• Leveraging AI and automation to accelerate claims processing, improve underwriting accuracy, and enhance operational efficiency
• Expanding financial inclusion through scalable microinsurance and embedded insurance models, supported by evolving regulatory frameworks and strong cross-sector partnerships

Navigating the Hype: A Realistic Approach to Generative AI & Data Analytics in Finance

• Real-world AI applications using alternative data to expand credit access and improve lending accuracy in Kenya
• Enhancing operational efficiency, risk modeling, and innovative financial product development using generative AI and advanced analytics
• Addressing ethical, regulatory, and governance challenges while building customer trust through transparency and responsible data practices

Smooth Operators: Customer Onboarding Automation Driving Financial Inclusion and Efficiency with Hyper-Personalization

• How automation technologies are transforming customer onboarding processes in banks, fintechs, and insurers across Kenya
• Use of AI, biometric verification, and digital KYC to accelerate onboarding, reduce fraud, and enhance customer experience
• Real-world examples of automated onboarding improving financial inclusion by enabling faster, scalable access to services for MSMEs and underserved populations amid evolving regulatory standards

The Next Chapter in Payments: The Evolving Digital Financial Services Sector

• Reducing transaction costs, boosting rural access, and addressing digital literacy for the unbanked and underserved
• Real-time payments, mobile wallet innovation, and ecosystem interoperability powering financial inclusion and growth
• How embedded finance, AI, and next-gen payment rails are redefining secure, seamless, and customer-first digital experiences

Biomet-risks and Balances: Identity Solutions for Digital Finance

• Enhancing financial inclusion through accessible biometric authentication technologies while securing customer identification and fraud reduction
• Balancing innovation with privacy and regulatory compliance in biometric adoption
• Future outlook: Trends shaping the next wave of identity and access management

Transaction Trends: Revolutionizing Retail Banking for Kenya’s Digital Consumers

• Rapid growth of digital payments and mobile transactions driving expanded retail banking access and convenience
• Rise of embedded finance and super apps transforming how customers engage with financial services across sectors
• Strategies ensuring scale, security, and regulatory compliance while advancing financial inclusion and economic empowerment

CX Marks the Spot: Discovering the Treasure in Financial Innovation

• Leveraging technology and data analytics to deliver personalized, seamless financial experiences across multiple channels
• Embedding financial services into everyday life through partnerships and innovative omnichannel engagement strategies
• Driving financial inclusion and growth by measuring and optimizing customer experience impact on retention and innovation

Digital Shilingi Defense: Enhancing Cybersecurity in the Rapidly Digitizing Financial Sector

• Strategic cybersecurity investments delivering measurable ROI, focusing on fraud prevention and real-time risk management for mobile money and digital payments
• Aligning security solutions with Kenya’s evolving regulatory requirements on data protection and cyber governance
• Building resilient financial services through proactive cybersecurity, cross-industry partnerships, and intelligence sharing to combat emerging threats

Byte-Sized Loans: Digital Lending innovation Amid the Progressive Regulatory Landscape

• Leveraging technology and alternative data to broaden credit access, credit scoring and reduce default risks
• Innovations in AI and machine learning for more accurate credit assessments and personalized offers
• Navigating regulatory frameworks to protect consumers while fostering innovation